FAQ Maintenance & Use

We recommend sessions of 15 to 30 minutes at a time. Are you new to using a massage chair? Start with 10 to 15 minutes and gradually increase. Always listen to your body – if your muscles feel sensitive, take a day off.

For most people, 1 to 2 sessions per day is fine. If you're new to it, start with 1 session per day of 15 minutes so your body can get used to the massage.

Regularly wipe the upholstery with a lightly damp cloth and a mild soap solution. Do not use aggressive cleaning agents, abrasive sponges, or alcohol – these will damage the upholstery. After cleaning, allow the chair to dry thoroughly before use.

Our massage chairs are upholstered with high-quality artificial leather (PU leather). This material is durable, easy to keep clean, and feels comfortable. With proper maintenance, the upholstery will last for years.

Massage chairs can provide relief from muscle tension and mild back pain. If you have a specific condition such as a herniated disc, a broken vertebra, or acute back pain, consult your doctor or physical therapist before using the chair.

First, check if the chair is properly connected to the power outlet. Reset the chair by turning it off completely and then switching it back on after 30 seconds. If this doesn't work, please contact us at info@thuiswellness.nl or call 06-18150494. We will respond within 30 minutes – you have a 5-year warranty.

A slight mechanical sound is normal – the rollers and airbags are in motion. However, if you hear a loud clicking, squeaking, or scraping sound, turn off the chair immediately and contact us. This is covered by the warranty.

The internal mechanism does not require special maintenance from the user. However, make sure no objects like coins or keys fall into or behind the chair, as these can damage the mechanism.

No, the massage chair is exclusively intended for indoor use in a dry location. Moisture can damage the electrical components and is dangerous.

Massage chairs are designed for adults. Children under 12 should not use the chair unsupervised. Older children and teenagers can use the chair on a low intensity setting, but always under adult supervision.

We advise pregnant women not to use the massage chair, especially not in the first trimester. Always consult your midwife or gynecologist before using the chair.

This varies by model. Check the specifications on your chair's product page for exact dimensions and weight limits. If you're unsure, feel free to contact us for personalized advice.

With normal use and proper maintenance, a Thuiswellness massage chair lasts an average of 8 to 12 years. We offer a standard 5-year warranty on all chairs.

Yes, this is normal. Most chairs have a built-in timer that automatically ends the massage after the set time. This is a safety feature. You can then restart the session via the remote control.