How does returning a massage chair work?
We offer a 60-day trial period so you can quietly discover if the chair suits you, risk-free.
A massage chair is not something you buy on a whim. It's an investment in your health and comfort. That's why we give you time to really get to know it before you make a final decision.
Can I really use the chair during the trial period?
Yes. You can use the chair daily during the 60 days. This is not a touch-and-return, it's a real trial period. Only after using the chair will you know if it's right for you.
What if I'm not satisfied?
No problem. Contact us within 60 days of delivery and we'll arrange the return for you. You don't have to return or send the chair yourself.
How does the pickup work?
The same party that delivered your chair, Rhenus, will also pick it up. This is completely free of charge. You schedule a convenient time together, and the delivery drivers will take the chair away.
When will I get my money back?
Within 7 days of the chair being picked up, the full purchase amount will be refunded to your account. No hassle, no hidden costs.
How to return step-by-step
- Use the chair for up to 60 days after delivery
- Not satisfied? Contact us
- Rhenus will pick up the chair from you for free
- Your money will be back in your account within 7 days
Why do we offer this?
Because we believe in our chairs. You don't buy a massage chair online without knowing it, so we give you time to truly experience it. Most customers are convinced after just one week. But if it's not what you expected, you're never left empty-handed.
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