How does your massage chair delivery work?

Ordering a massage chair is one thing, but how does it actually get to your home? We explain it step by step.

A massage chair is not an ordinary package. It weighs tens of kilos, needs to be in the right place, and you want to be able to use it immediately. At Thuiswellness.nl, we arrange that for you, from the warehouse to the room of your choice.

Who delivers your massage chair?

We collaborate with Rhenus, a specialized logistics partner for large and heavy goods. Rhenus has experience delivering massage chairs and ensures that your chair arrives safely and undamaged at your home.

When will your chair be delivered?

This depends on the model you order:

• Most massage chairs (Calma, Hemelrust, Harmonie, Altura, and Comfortbron): delivery within 48 hours of ordering
• Rustpunt and Windrust: delivery within 3 to 5 business days
• Saunas: delivery within 5 to 7 business days

How do you schedule the delivery?

After your order, you will automatically receive an email from Rhenus. In it, you can schedule the delivery yourself for a day and time that suits you. This is possible until 8:00 PM, including later times.

Will the chair also be installed?

Yes, always. Free installation is included with every massage chair. The delivery personnel will place the chair in the room of your choice, on the ground floor or on an upper floor. You don't have to unpack anything, assemble anything, or tidy up anything. You can use the chair immediately.

What if I'm not home?

You schedule a suitable time yourself via the email from Rhenus. This way, you know exactly when they will arrive and don't have to wait at home all day.

Summary

Questions about delivery? Feel free to contact us via chat or send an email.

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